The approach of putting on the office in the prefecture making man and woman's mannequin imagining the portrait of the resident who sent the complaint and the comment by telephone in Kyoto Prefecture, and working with the feeling tense started.

The approach of putting on the office in the prefecture making man and woman's mannequin imagining the portrait of the resident who sent the complaint and the comment by telephone in Kyoto Prefecture, and working with the feeling tense started.

This approach is the one that Kyoto Prefecture started the method "Persona" to achieve the improvement of service by giving the efficiency of work due to feeling tense that it is always being watched by someone, and imaging the user concretely being taken.

In Office of Public Affairs in Kyoto Prefectural Office, it put together and five appeared in the mannequin of the man and woman of the upper-body last month. The staff of Office of Public Affairs made and what person made a lot of Kao analysis Shite for the resident who sent the complaint and the comment to the prefecture by telephone.

The name is named to the mannequin respectively, and there are Mr. "Fcmasaosam" etc. who assume the graduate student of 24 years who Mr. "Tomoko Hitomi" who assumes the woman of 32 years who is bringing up a child and is looking for a job. Moreover, there is a mannequin of the name of Mr. "Naniwa Yayoshico" who assumes the woman of 66 years who visits sightseeing from Osaka and sends the complaint, too and the work of the staff of Office of Public Affairs is gazed every day.

Man's staff was speaking, "It was thought that it was likely to think very, and came to come out actively if it was Yoshiko of the mannequin when talking all the opinion".

It is assumed that Office of Public Affairs wants to increase the number of mannequins in addition by the staff's bringing together everything and having made the mannequin and the dress in the future.

- Profile (under) that persona (on) set up in Office of Public Affairs and staff assumed Http://www.pref.kyoto.jp/news/koho/1281574561291.   JPG http://www.pref.kyoto.jp/news/koho/1281574561727.JPG

- Image(There is a moving image in the source article. )
http://www3.nhk.or.jp/news/html/20100821/K10034824811_1008210611_1008210618_01.jpg

- Kyoto Prefecture--..Office of Public Affairs.. .."Persona".. ..showing...
http://www.pref.kyoto.jp/news/press/2010/8/1281437529886.html

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